Check in
Back to today
Customer Service
Customer Service Office Hours:Mon. to Sun. - 9:00 AM to 6:00 PM (GMT +08:00)Mon. to Fri. - 10:00 PM to 2:00 AM (GMT +08:00)
Live ChatLeave MessageFB Messageservice@tbdress.com
Home/Help/Returns,Refund & Dispute/Dispute/Situations That We Do Not Handle Your Dispute

Situations That We Do Not Handle Your Dispute

When opened a return or exchange case, the following main information provided timely (within 7 calendar days after receive your package) make the return and exchange process go faster: 

· Accurate order No. and your email account 

· Clear reasons for the return or exchange 

· High-quality images or videos help to explain the problem 

· Delivery information including shipping method and tracking number within one week after you get our confirmation of returning for your item. 

With the information above, the return process should be fast and flexible. On the contrary, if you do not provide sufficient information, we have the right to reject your request for return or exchange. Thank you for your understanding and we deeply appreciate your cooperation.

About Us|Contact Us|Help Center|Security & Privacy|Terms of Use|Copy Right|Sitemap|Product Reviews