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Home/Help/Returns,Refund & Dispute/Order Cancellation/How to cancel the paid and unpaid orders?

How to cancel the paid and unpaid orders?

1. How to cancel an order that hasn't been paid?

If your payment of an order has not been made yet, you may cancel it by clicking "Cancel order" in your account at Tbdress.com. Please click below link:

PC&APPhttps://account.tbdress.com/account/Order?flag=all

M: https://maccount.tbdress.com/account/myorders.html


2. How to cancel an order that has been paid?

For wedding dresses and special occasion dresses: 

· Custom size: 

Orders canceled within 24 hours since paid will get full refund.

Orders canceled within 24-72 hours since paid will get 60% refund of total amount. Orders canceled after 72 hours since paid before shipment will get 40% refund of total amount. 

· Standard size 

Orders canceled within 24 hours since paid will get full refund. 

Orders canceled within 24-72 hours since paid will get 70% refund of total amount. 

Orders canceled after 72 hours since paid before shipment will get 50% refund of total amount. 


For clothes,shoes etc. Orders canceled before shipment will get full refund. 

If you have any questions about other categories, please contact our customer service: service@tbdress.com.


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