Customer Service
Customer Service Office Hours:Mon. to Sun. - 9:00 AM to 6:00 PM (GMT +08:00)Mon. to Fri. - 9:00 PM to 6:00 AM (GMT +08:00)
Live ChatLeave MessageMessage
Home/Help/Returns,Refund & Dispute/Return Policy/Returning & Replacement & Refund

Returning & Replacement & Refund

Return Policy 

If you are not 100% satisfied with the items you received, we can easily arrange an exchange or a refund for you within 30 calendar days of receipt( For wedding dresses and special occasion dresses within 7calendar days). Please keep the item(s) you want to return or exchange in its new condition. Most returns can be processed within 2-7 business days after we receive your package.

Please consult the customer service by opening a dispute (You need to login in before opening a dispute): 

You can click here to view more.

Indicating the order number, item(s) you want to return and the reason. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours.

See below for additional information regarding our returns and exchanges policy.

Fill in the Return and Exchange Card 

The return and exchange card will be find in your package. It will make your request handled efficiently. So please fill in it with clear writing and send the card back with the package. 

Policy May Different Because of the Different Categories 

Please note, special categories may be subject to a return policy, that may differ from our standard return policy above. 

Return Address In order to make your return more convenient, we have different warehouses for receiving your package. 

Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service and they will spare no effort to help. 

If you have any questions for the returns and exchanges and shipping cost, please feel free to contact our customer service: 

Telephone: +86-29-68532816 

You can click here to view more contact methods.

Our Company Name : Tidebuy International Limited Poland Branch office 

Address: Ul.Aleja Krakowska 165,lok.C13/C14 Lazy,05-552 Jablonowo,Poland

Our Company Name :Tidebuy LLC
About Us|Contact Us|Help Center|Security & Privacy|Terms of Use|Copy Right|Sitemap|Product Reviews